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| How do I know it's safe to submit my credit card number? |
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the order process, if you choose to make your payment by credit card,
you will enter a secured area of our web site. (A key, lock, or chain
may appear in your browser's status bar to show that you are in a
secure area.) In this secure area, your information will be encrypted
using Verisign and then processed electronically by Fasteners. But if
you would like to submit your credit card information over the phone,
simply contact one of our representatives at (800) 767-4213 and someone
will assist you. |
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| What methods of payment does Fasteners accept? |
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You can pay for your order by check, money order, or by credit card
(Visa, Master Card, American Express ). If you're a local customer
to one of our distribution/showroom
locations,
you can pick up your items or have them shipped to you and pay for them at that time.
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This is a secure web site. To add to the traditional security of credit
card number encryption, we also require that you enter a CVV2, CVC2 or
CID number when you use your credit card. CVV2 (Card Verification
Value), CVC2 (Card Validation Code) and CID (Card Identification #)
codes are a new authentication scheme established by credit card
companies to help reduce fraudulent use of credit card numbers in
internet transactions. It consists of requiring a card holder to enter
the CVV2, CVC2 or CID codes at transaction time to verify that the card
is on hand. You can find these codes as shown below. If your credit
card does not have one of the codes, please contact your credit card
company to get a new credit card that will allow us to process your
online credit card order in the most secure way possible. Visa and
MasterCard cards have a 3-digit CVV2 and CVC2 security code. The
security code is the last 3 digits of the number on the back of the
card (see diagram below). Discover card has a 3-digit Card Member ID
security code. The security code is the last 3 digits of the number on
the back of the card (see diagram below). American Express credit cards
have a 4-digit CID security code, and it's located on the front of the
card in various areas. |
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| How fast can Fasteners get my order to me? |
Local Orders
You'll find that we are VERY FAST!
In fact, we will ship most orders the SAME DAY!
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Custom Orders
Customers will be notified on the ETA for custom orders.
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| What happens if my order is lost or damaged? |
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Fasteners is careful packing and using sturdy shipping cartons, not to mention our
experienced parcel prep team, means it's rare that an order is lost or damaged.
But the delivery folk can lose a package and their machines can mangle them from time to time.
If that happens, Fasteners runs a quick trace if the package is lost.
If we can't find it, we'll immediately send a replacement.
If an item arrives damaged, report the damage and we'll correct matters to your satisfaction.
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| Will Fasteners sell my name and address to other companies? |
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No! Any information you provide is used by Fasteners only to serve you in the best
and most efficient way. We do not sell our mailing list to anyone. Period! For more information,
please read our Privacy Statement.
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| Can I order items that are not found in your website? |
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Yes! If you see it on another website, in a catalog, or anywhere else, Fasteners will
do everything we can to get if for you. Please contact us.
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| Does Fasteners process Tax Exempt orders? |
| Yes! Please place the order as you would if you were paying tax. On the Shipping Information page please type “TAX EXEMPT” into the Shipping Instructions. Fax a copy of your current Tax Certificate to
509-535-8281. We will fax or email you an updated invoice. You can call
800-767-4213 or email us at
webmaster@fasteners.com to inform us that your order is tax exempt. |
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